Our customer, a global food manufacturer, was looking for the right partner to help them adopt and implement Microsoft Teams across their organisation. They needed a Teams expert that understood the ins and outs of their business so that the transformation to Microsoft Teams would perfectly meet their day-to-day business needs.
After considering their options, they chose Resonate to develop a Teams release strategy and develop their solution design & implementation for them to include Direct Routing. One of the main reasons behind their decision was our track record of acting as a trusted advisor and our in-depth understanding of their environment, culture and business.
Our approach to adoption has gone hand-in-hand with the architectural design.
Our approach to adoption went hand-in-hand with the architectural design, and the solution was developed and built with deployment stages tailored to our customer’s specific needs.
Resonate was responsible for the change management and adoption of the solution and followed a five-step plan:
Resonate became this global organisation’s trusted advisor for the Teams transformation, and. supported them with architecture deployment, adoption and support. - eventually serving 50k users globally.
Specifically, as a result of the change and adoption work, the customer was able to: