A Leading Food Manufacturer

25 September 2020
Business Challenge

Our customer, a global food manufacturer, was looking for the right partner to help them adopt and implement Microsoft Teams across their organisation. They needed a Teams expert that understood the ins and outs of their business so that the transformation to Microsoft Teams would perfectly meet their day-to-day business needs.

After considering their options, they chose Resonate to develop a Teams release strategy and develop their solution design & implementation for them to include Direct Routing. One of the main reasons behind their decision was our track record of acting as a trusted advisor and our in-depth understanding of their environment, culture and business.

Solution

Our approach to adoption has gone hand-in-hand with the architectural design. The solution is being developed and built with deployment stages tailored to our customer’s specific needs.

Resonate is also responsible for the change management and adoption of the solution and following a five step plan:

  1. Discovery to understand existing comms and change capabilities and position.
  2. Generalised adoption and communications campaign targeting the broad employee base and focusing on individuals and specific user groups. We also need to address specific and newly identified use cases and business needs.
  3. Targeted adoption campaigns.
  4. Executive sponsor support, middle-management advocacy and development of user stories.
  5. Adoption in lockstep with the Architecture and Deployment releases.

We began this extensive implementation process and move to Teams together in July 2020. Resonate are providing a managed support service for the current Microsoft UC support solution, which is a combination of Lync 2013 and SFBO Skype for Business Online. We have also supported our customer with project transformation services to enable the current set up they have in place.

Results

With the successful work carried out so far, Resonate has now become this global organisation’s trusted advisor for the Teams transformation. We have been supporting them for more than 12 months with deployment, architecture and support. The implementation of Teams will eventually serve 50k users globally, including Gateways, Core and Advanced services.

Our key strengths of agility, specialist engineering skills and end-to-end experience of Teams from architecture to support are really paying dividends for this global food manufacturer organisation. What’s more, being vendor and partner-agnostic is enabling us to deliver the perfect solution, using advanced tools for MS Teams adoption and implementation in step with architecture releases.

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