Our customer, a global food manufacturer, was looking for the right partner to help them adopt and implement Microsoft Teams across their organisation. They needed a Teams expert that understood the ins and outs of their business so that the transformation to Microsoft Teams would perfectly meet their day-to-day business needs.
After considering their options, they chose Resonate to develop a Teams release strategy and develop their solution design & implementation for them to include Direct Routing. One of the main reasons behind their decision was our track record of acting as a trusted advisor and our in-depth understanding of their environment, culture and business.
Our approach to adoption has gone hand-in-hand with the architectural design.
Our approach to adoption went hand-in-hand with the architectural design, and the solution was developed and built with deployment stages tailored to our customer’s specific needs.
Resonate was responsible for the change management and adoption of the solution and followed a five-step plan:
- Discovery to understand existing comms and change capabilities and position.
- Generalised adoption and communications campaign targeting the broad employee base and focusing on individuals and specific user groups. We also needed to address specific and newly identified use cases and business needs.
- Targeted adoption campaigns.
- Executive sponsor support, middle-management advocacy and development of user stories.
- Adoption in lockstep with the Architecture and Deployment releases.
Resonate became this global organisation’s trusted advisor for the Teams transformation, and. supported them with architecture deployment, adoption and support. - eventually serving 50k users globally.
Specifically, as a result of the change and adoption work, the customer was able to:
- Reduce their email usage by 25% and reduce the size of their ‘inbox for the first time ever!
- Achieve a 250% higher use of SharePoint
- Recruit 850 technology champions unifying their teams through stronger collaborative practices.