A Leading Global Supermarket

16 August 2019
Problem

Our customer wanted to realise the value of their existing Office 365 platform and see the benefit of working collaboratively and communicating effectively.

Solution

With user experience front of mind, our team defined a solution that balanced business requirements with functionality that would deliver the most value to the user.

Resonate developed a staged implementation strategy for Microsoft Teams including a global roll out of platform standard features followed by features such as Dial-in conferencing and Enterprise Voice functionality.

Results

This was one of the first major organisations to use Microsoft Teams Direct Routing on a global scale, thereby giving them an advantage over their competition.

The solution was rolled out globally across 30,000 Head Office colleagues, leading to a removal of legacy dial-in and conferencing hardware and associated costs. And the implementation was a great foundation to showcase the value that Teams could also bring to other areas of the organisation.

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