A Leading Global Supermarket


Our customer wanted to realise the value of their existing Office 365 platform and see the benefit of working collaboratively and communicating effectively.


With user experience front of mind, our team defined a solution that balanced business requirements with functionality that would deliver the most value to the user.

Resonate developed a staged implementation strategy for Microsoft Teams including a global roll out of platform standard features followed by features such as Dial-in conferencing and Enterprise Voice functionality.


This was one of the first major organisations to use Microsoft Teams Direct Routing on a global scale, thereby giving them an advantage over their competition.

The solution was rolled out globally across 30,000 Head Office colleagues, leading to a removal of legacy dial-in and conferencing hardware and associated costs. And the implementation was a great foundation to showcase the value that Teams could also bring to other areas of the organisation.

More like this

image of woman eating nutrition bar A Leading Food Manufacturer - 1
Business Challenge Our customer, a global food manufacturer, was looking for the right partner to help them adopt and implement Microsoft Teams across their organisation. They ...
A Global Food Manufacturer - 2
Our client was an American Fast Moving Consumer Goods (FMCG) organisation with a global footprint of 272 sites and totalling over 66,000 users. They needed to migrate everyone ...