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Microsoft Teams vs Traditional Contact Centres
The contact centre has evolved drastically in the last few years. We’re now living in a world where customer service agents and sales representatives are distributed across a ...
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Why Use a Microsoft Teams Contact Centre?
For many companies, Microsoft Teams has officially emerged as the ultimate solution for unified communications. Capable of aligning, empowering, and informing employees all ov ...
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Voice Management and Microsoft Teams: Crucial points to consider
Microsoft Teams has rapidly emerged as the fastest-growing Microsoft application of all time. The ultimate tool for helping companies ensure business continuity in a world roc ...
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Ian, our CRO, reflects on the generous nature of the Resonate team
How important is volunteering work for companies? I believe having a social conscience is good for business. Companies that act with integrity and a generosity of spirit will, ...
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How to Build a Centre of Excellence for Digital Transformation
What is a Citizen Developer? Citizen development refers to the creation of apps and automation by non-IT employees who see opportunities for digital transformation in their wo ...
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Using apps to create an Ecosystem within Microsoft Teams
In today’s collaboration-first environment, Microsoft Teams is rapidly becoming the centre of the modern business. Providing an all-in-one space for communication, teamwork, a ...
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Creating an Agile Environment with Apps and Automation
The age of apps and automation has arrived, enabled by a future where anyone can create, innovate, and implement new solutions into their business workflows. 
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How to Approach Citizen Development and Governance with Apps and Automation
The excitement around no-code and low-code applications is growing in a world where companies need to react quickly to changes in their marketplaces with new apps and automati ...
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How to Select a Certified Microsoft Teams Contact Centre
Microsoft Teams has rapidly become one of the most popular tools for communication and collaboration in the modern world. Powering the shift to hybrid and remote work, Teams b ...
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Image of Microsoft Teams The Future of Microsoft Teams
The Future of Microsoft Teams With an incredible 250 million monthly active users, and a rapidly growing community of fans, Microsoft Teams has changed the way we work forever ...
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Working out the true cost of Microsoft Power Apps and Power Automate
Investing in any new technology means considering your budgetary needs and restraints. On one hand, investing in the latest technology for AI and automation gives you a crucia ...
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A Leading international Investment Bank
Business Challenge Our client, a leading international Investment Bank, discovered a large number of its staff were using an unapproved, albeit popular internet-based voice pl ...
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Using Microsoft Teams for Strategic Employee Communications
Microsoft Teams has rapidly emerged as the most popular tool for collaboration and communication in a world of hybrid and remote work. With around 145 million active users per ...
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Bob Garcia, our CEO, reflects on a year of change
Adapting to the 'new normal' in 2021 Like most people in the UK and much of the world, I spent the first half of the year in the comfort (or perhaps confines?) of my own home ...
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How manufacturers can digitally empower their workforce with Microsoft Teams
Hold on to your hats (or, should we say, safety helmets), changes are coming thick and fast in manufacturing right now and the pace of transformation is showing no signs of sl ...
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How healthcare organisations can transform critical care with Microsoft Teams
When the world went into lockdown, Microsoft Teams was thrust into the limelight as an enabler of remote working. Enabling video conferencing from anywhere there was an intern ...
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How biopharma organisations can make drug development more cost-effective with the Power P ...
With the recent race for the Covid-19 vaccine, the world’s appreciation of the value of drug development, and the challenges that go with it, has never been higher.
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The Benefits of a Dedicated Teams Room System
Estimated to reach a value of $9.95 billion by 2028, the video conferencing landscape has never been bigger. Driven by the rise of a new workforce, where employees can work ea ...
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Powering Employee Engagement with Microsoft Power Apps
Employee engagement has long been a problem for many business owners. Companies with high engagement levels can achieve around 21% more profit than their counterparts. Unfortu ...
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What is the Microsoft Power Platform?
Microsoft is perhaps the biggest name in the technology landscape for most buyers. Associated with everything from cloud computing to office productivity, Microsoft empowers t ...
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How manufacturers can improve uptime by using RealWear and Microsoft Teams
Many field service tasks carried out by workers on the front line need them to be 100% hands-free. At the same time, they may need to collaborate remotely with an expert who c ...
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Resonate partners with Kinly to deliver an end-to-end Teams experience
Resonate & Kinly partner to support demand for hybrid working  Today, Resonate & Kinly partner to enable a seamless unified communications & collaboration (UCC) ex ...
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The features of Microsoft Teams that could change retailers’ views on hybrid working
Hybrid working in retail  Retailers, like most businesses, have a growing need for effective collaboration and communication tools as the world moves towards hybrid working. 
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How change and adoption can enable effective hybrid working
Change isn’t easy. Even a positive transition comes with its challenges. Digitally transforming your business to enable better collaboration through tools like Microsoft Teams ...
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Useful tips for best practice hybrid working
Last week, experts from Verizon, Lumen and Resonate got together to host a webinar and share their learnings on how best to address the challenges presented by the popular new ...
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How can the Power Platform save Retailers time and money?
The challenges faced by retailers  In these unsettled and unpredictable times, agility is one of the most important qualities for the modern retailer. After the uncertainty an ...
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Is your organisation set up optimally for hybrid working?
The switch to hybrid working  Now that people are slowly moving back to work in their offices, most companies are facing a big decision. Will you be bringing all your people b ...
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Planning for the office of the future
The commute-free lockdown lifestyle will have suited some of your employees perfectly and others not so much... If lockdown has taught businesses two things, it was the fact a ...
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Planning for the workforce of the future
New era of hybrid working The world of work has changed forever. What’s more, it changed so rapidly that many aspects of best practice from as little as two years ago are now ...
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How can Microsoft Teams help Pharma and Biotech companies deliver against McKinsey's criti ...
Our involvement in pharma and biotech  Before we endeavour to answer this question for you, we should briefly explain our own involvement in pharma and biotech. At Resonate, w ...
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3 top tips when transitioning the management of UC services
Transitioning the management of UC services  As well as implementing new UC services, Resonate have been supporting some of the worlds largest companies transition the managem ...
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How Microsoft Teams and the Power Platform can facilitate IT team and vendor collaboration ...
So, when we talk about energy product assets, what kind of things do we mean exactly? We’re referring to a broad range of facilities and operations that include anything from ...
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What can Teams Champions do for your organisation?
What are Teams Champions? Teams Champions is one of those simple ideas that can make such a positive difference for your organisation. Not only will it cost you next to nothin ...
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10 ways Microsoft Teams enables hybrid working in financial services organisations
Looking for a good reason to introduce Microsoft Teams into your financial services organisation? How about ten good reasons that will, together, lead to new efficiencies and ...
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How your existing Microsoft licences can support efficient energy transition strategies in ...
Global focus on the energy transition Contrary to the expectations of many, the pandemic and its various lockdowns have accelerated, rather than arrested, long-term trends in ...
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How Financial Services businesses can use their existing Microsoft licenses to drive digit ...
A rapidly changing landscape  As the world begins to emerge from the disruption caused by Covid, the financial services industry is facing a number of key challenges. Two of t ...
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The Microsoft Power Platform in action
You’ve no doubt heard of the Power Platform, but you might not be sure how it could benefit your business. In this blog, we’ll feature a couple of our bespoke Power Apps that ...
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How Healthcare organisations can use Microsoft Teams to accelerate digital transformation
Microsoft Teams in Healthcare  Healthcare professionals strive to provide the best possible care for their patients, and Microsoft Teams can enable them to achieve that. 
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Resonate CEO Bob Garcia reflects on a busy year for the company
Adapting to remote working  Time sure does fly! We’ve finished our financial year at the end of March, the results of which will be available soon enough. Financially, it was ...
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Teams Adoption Services: Factsheet
Get a full breakdown of our Microsoft Teams change and adoption services. Teams has the potential to transform the way you communicate and collaborate as a business, make sure ...
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Voice for Teams: Factsheet
Get all of the detailed information on our Teams Direct Routing platform - Resonate Voice for Teams. You will discover:
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Discover The Microsoft Power Platform: Factsheet
The Microsoft Power Platform is four different Microsoft services that add a valuable new dimension to your Microsoft Teams experience. Power BI, Power Apps, Power Automate an ...
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Unlocking The Power Of The Power Platform | Webinar Recording
Did you miss our recent Power Platform webinar? Perhaps you liked it so much you would like to watch it again! Whichever it is simply fill out the form with a few details and ...
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Migrating Your Voice Services to Teams | Webinar Recording
Did you miss our recent webinar? Perhaps you liked it so much you would like to watch it again! Whichever it is simply fill out the form with a few details and you can watch t ...
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Everything You Need to Know About The Microsoft Power Platform: eBook
The Microsoft Power Platform is four different Microsoft services that add a valuable new dimension to your Microsoft Teams experience. Power BI, Power Apps, Power Automate an ...
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Legacy PBX migration or integration: eBook
This eBook looks at how organisations can improve their efficiency by unifying their communications. 
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How expert support can help you make more of Teams
With so many people working from home, the COVID-19 lockdown has dramatically escalated the use of Microsoft Teams. However, we believe this growth would have eventually happe ...
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How to manage large meetings effectively in Teams
There are many reasons why we have meetings at work, and they come in various shapes and sizes. Some of the most common ones are for decision making, problem solving or discus ...
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How a simple Survey Monkey can enhance your Teams rollout
With the recent COVID-19 pandemic causing a widespread shift to working remotely, a massive increase in Microsoft Teams usage was only to be expected. Microsoft CEO Satya Nade ...
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How to save your information workers 4 hours a week
From steam engines to mechanisation and from the division of labour to the modern information age, we have seen significant jumps in human productivity. Each of these steps ha ...
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How to deploy Microsoft Teams successfully
What is Microsoft Teams? Microsoft Teams is not just a video conferencing tool that will help your organisation conduct business during lockdown. So much more than that, it is ...
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What's the best cloud-based VOIP telephony system?
For a small or medium sized business (SMB), finding the best cloud telephony calling system can be a bit like buying a new mobile phone and contract. There’s a bewildering ran ...
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A decade of courage manifesto
Against the backdrop of all the views and analysis on how we will work in future with the arrival of COVID-19 and the ‘new normal’, the Digital Workplace Group’s (DWG) “A Deca ...
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8 tips for inclusive video conferencing
How to make sure your video conferencing set-up is accessible and suitable for all-round better collaboration with neurotypical and neurodiverse collaborators alike. The rapid ...
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Is Slack serious competition for Microsoft Teams?
The news that Amazon and Slack have formed a global strategic partnership took many analysts by surprise. Even though it came against a backdrop of speculation about where Sla ...
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Resonate’s Delivery Work Effort Calculator
Resonate’s Delivery Work Effort Calculator is a classic example of how a simple Teams-based app can save time and money. As it does not consume any data to run, it doesn’t req ...
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Skype for Business Online Retirement
Skype for Business Online Retirement - Your Questions Answered  Microsoft has made the decision to retire Skype for Business Online on July 31, 2021. It will remain fully oper ...
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Is that Voice for Teams you can hear calling you?
Why Voice for Teams?  Many companies currently have a split between their voice platform and business systems. Voice will often reside on legacy PBX technology, sometimes clou ...
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Why have Teams Champions?
Remember the training budgets we used to have to roll out new technologies? These have eroded over time mainly for financial reasons, but also because software has become more ...
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How to create and use Chatbots in Microsoft Teams
  Chatbots have been around a while, in fact probably a bit longer than most people think with the first one - ELIZA - developed by MIT in 1966. They have become significantly ...
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image of circuit board A Global Semiconductor Manufacturer
Problem Our customer had old telephone PBX systems installed in multiple global locations and wanted to migrate the users of these systems to a Skype for Business environment. ...
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A World Leader in Influenza Vaccines
Problem Resonate were approached by a branch of one of the world’s leading pharmaceutical manufacturers to deliver an increase in personal productivity of their user base. Thr ...
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Resonate Launch
A New Era... Hi everyone, welcome to the first Resonate blog!
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Reduce Your Operational Risk During the Coronavirus (COVID-19) Outbreak
How Microsoft Teams has the potential to lower your operational risk during the COVID-19 pandemic In March 2020, the World Health Organization (WHO) declared the new coronavir ...
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Advice for Organisations using On-Premises Skype for Business & Lync with High Numbers of ...
At the time of publishing this post it's clear that over the coming days, organisations will be taking more drastic measures to de-risk the spread of Covid-19 across the globe ...
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Enabling Your Employees to Work Effectively from Home
How to enable your employees to work effectively from home in these unprecedented times. With the COVID-19 pandemic upon us, many businesses are having to consider how their e ...
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Microsoft Partner of the Year | Tesco Video
Take a look at the video below to see the incredible work we have been doing with Tesco on Microsoft Teams.
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Lumen Case Study
The Client:  Lumen is an enterprise technology platform that empowers companies to capitalise on emerging applications and join the 4th Industrial Revolution (4IR). This revol ...
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Image of oil rig Top 5 Global Energy Giant
Problem This multi-national needed to reduce infrastructure complexity and cost whilst at the same time providing tools to enable flexible working, encourage collaboration and ...
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image of person shopping in supermarket A Leading Global Supermarket
Problem Our customer wanted to realise the value of their existing Office 365 platform and see the benefit of working collaboratively and communicating effectively.
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A UK Government Department
Problem Our customer had a PBX system that was nearing end of life and support was being withdrawn so they needed to rationalise the features they were using and find a partne ...
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Image of charity box A Not-For-Profit & Registered Charity Technology Partner
Problem Our customer has a mission to drive social change so that disabled people have the same opportunities as everyone else. In order to realise this, they needed to improv ...
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image of gavel A Leading Corporate, Financial and Commercial Law Firm
Problem Our client required a solution that enabled partners and partner teams to work in their specific disciplines but also share content and collaborate across the full bus ...
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image of doctor A Professional Body for UK Doctors
Problem As representatives of doctors individually and the profession as a whole our client needed to improve collaboration and communication company wide and with the hundred ...
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image of woman eating nutrition bar A Leading Food Manufacturer
Business Challenge Our customer, a global food manufacturer, was looking for the right partner to help them adopt and implement Microsoft Teams across their organisation. They ...
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Teams governance – who needs it?
  Mention ‘governance’ to intranet and digital workplace specialists and, the chances are, you’re in for a heated debate. The key issue will invariably revolve around how much ...
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Creating a SharePoint Communications site to compliment Teams
Do you need an Intranet?
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Why everlasting Teams meetings might not be such a bad idea
Before you look away in horror, there are compelling reasons why Teams meetings might well work better for you if they never ended. But, before we open that particular can of ...
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New features in Microsoft Teams to enhance your meetings
As competition in the collaboration and voice market hots up, the leading players such as Teams and Zoom are rapidly introducing new features and functionality.
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Meetings in Microsoft Teams: It's not just Video Conferencing!
Video Conferencing (VC) has been around ever since 1964 when AT&T launched the first ‘Picturephone’, which was so expensive it never caught on. Then many years later, at a ...
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Gartner’s new Hype Cycle – the Digital Workplace Roller Coaster
Gartner’s Hype Cycles and Magic Quadrants tend to generate lively discussions among those who work at the ‘coal face’. The latest Hype Cycle that relates to the Digital Workpl ...
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